Gardeners Ilford Terms and Conditions of Service
These Terms and Conditions set out the basis on which Gardeners Ilford provides gardening and related services to residential and commercial clients. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company, or organisation requesting or receiving services from Gardeners Ilford.
Company, we, us, or our means Gardeners Ilford, the gardening services provider.
Services means any gardening, garden maintenance, lawn care, hedge trimming, pruning, planting, clearance, soft landscaping, or related work supplied by the Company.
Site or Property means the garden, grounds, or premises at which the Services are to be carried out.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any confirmed quotation or booking details.
2. Scope of Services
The Company provides gardening and garden maintenance services within Ilford and nearby areas, subject to team availability and scheduling. The scope of the Services will be as set out in the written quotation, booking confirmation, or agreed work schedule. Any additional work requested on the day that falls outside the agreed scope may be subject to separate charges and time allowances.
The Company reserves the right to refuse any work which, in its reasonable opinion, is unsafe, unlawful, or beyond the capabilities of the team or equipment on site.
3. Booking Process
3.1 Requests for quotations or bookings may be made by the Client by telephone, online enquiry, or other agreed method. The Company will provide an estimate or quotation based on the information supplied by the Client and, where necessary, a site visit.
3.2 Quotations are given in good faith based on the information available at the time. The Company reserves the right to amend the quotation if the information supplied was inaccurate or incomplete, or if access, site conditions, or the nature of the work differ materially from what was originally described.
3.3 A booking is only confirmed when the Client has accepted the quotation or estimate and the Company has issued a booking confirmation, which may be given verbally or in writing. The booking confirmation will set out the agreed date or time window, the scope of Services, and any special terms that apply.
3.4 The Client is responsible for ensuring that all details in the booking confirmation are correct. Any discrepancies must be notified to the Company as soon as possible and before work commences.
4. Access and Client Responsibilities
4.1 The Client must provide the Company with safe, clear, and reasonable access to the Site at the agreed time. This includes access to driveways, gates, gardens, and any areas where work is to be carried out.
4.2 The Client must ensure that pets, children, and other persons are kept away from the immediate work area for the duration of the Services for their own safety and that of the Companys team.
4.3 The Client must inform the Company in advance of any known hazards at the Site, including unstable structures, uneven surfaces, hidden cables or pipes, ponds, or any other risks that may affect the safe delivery of the Services.
4.4 Unless otherwise agreed in writing, the Client is responsible for providing access to an external water supply and, if required, an electrical supply for power tools and equipment.
5. Pricing and Payments
5.1 All prices are quoted in pounds sterling and are exclusive of any applicable taxes, unless otherwise stated. The Company will inform the Client if taxes are to be applied.
5.2 The Company may charge for Services on a fixed price, hourly, or per-visit basis. The method of charging will be specified in the quotation or booking confirmation.
5.3 For larger projects or ongoing maintenance agreements, the Company may require a deposit or part payment before work commences. The amount and timing of any deposit will be specified in the quotation or booking confirmation.
5.4 Unless otherwise agreed, payment is due on completion of the Services on the day of the visit. For account customers or contract clients, alternative payment terms may be agreed in writing.
5.5 Payment methods will be specified by the Company and may include bank transfer, card payment, or other agreed forms of payment. The Client agrees to pay all amounts due in full and without deduction, set-off, or counterclaim.
5.6 If the Client fails to make payment by the due date, the Company reserves the right to charge interest on the overdue amount at a reasonable commercial rate until payment is received in full, as well as any reasonable costs incurred in pursuing recovery of the debt.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by giving the Company reasonable prior notice. The minimum notice period will usually be 24 hours before the scheduled start time, but may be longer for large projects or multi-day bookings, as specified in the quotation or booking confirmation.
6.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the value of the first hours work or a reasonable proportion of the quoted price to cover costs and loss of booking opportunity.
6.3 If the Company is unable to attend due to circumstances beyond its reasonable control, including severe weather, illness, vehicle breakdown, or other events of force majeure, it will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any loss arising from such delay or rescheduling.
6.4 If the Company is unable to gain access to the Site at the agreed time due to the Clients act or omission, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.
7. Service Standards and Complaints
7.1 The Company aims to provide Services with reasonable care and skill and to meet the standards that a competent gardening services provider would be expected to meet.
7.2 If the Client is not satisfied with any aspect of the Services, they must notify the Company as soon as possible, and in any event within 48 hours of completion of the work, so that the Company has an opportunity to inspect and, where appropriate, rectify the issue.
7.3 Where a complaint is justified, the Company may, at its discretion, re-perform part or all of the Services, provide a partial refund, or offer a credit against future services. This will be the Clients sole and exclusive remedy, except where otherwise required by law.
8. Materials, Plants, and Guarantees
8.1 Where the Company supplies materials, plants, or other items as part of the Services, it will use reasonable efforts to source suitable and good-quality products. Exact colours, sizes, and appearance may vary from images or descriptions, as these are natural products and subject to availability.
8.2 Any timescales for the delivery of materials or the completion of work are estimates only and not guaranteed, although the Company will make reasonable efforts to meet agreed timeframes.
8.3 The Company is not responsible for the ongoing health of plants, turf, or lawns once the work has been completed, as this depends on factors outside the Companys control, including weather, soil conditions, pests, diseases, and the level of care and maintenance provided by the Client.
9. Waste Removal and Waste Regulations
9.1 Garden waste generated during the provision of Services may be left on site in a designated area, composted, or removed, depending on what has been agreed in the quotation or booking confirmation.
9.2 Where the Client requires the Company to remove green waste or other materials from the Site, an additional charge may apply based on volume, weight, and disposal costs. This will be confirmed in advance wherever possible.
9.3 The Company complies with applicable waste and environmental regulations relating to the transport and disposal of waste. Waste will be disposed of only at appropriate licensed facilities or via permitted routes in accordance with legal requirements.
9.4 The Company will not remove hazardous waste or materials such as asbestos, chemicals, or contaminated soil. The Client is responsible for arranging specialist removal of such materials where required.
10. Health and Safety
10.1 The Company will take reasonable steps to ensure that work is carried out safely and in accordance with relevant health and safety guidelines.
10.2 The Client must not interfere with, or request that the Company disregards, any safety measures, signage, or procedures implemented by the Company while the Services are being performed.
10.3 If, in the opinion of the Company, the Site or conditions present an unacceptable risk to health and safety, the Company may suspend or cancel the Services without liability, and may charge a reasonable fee for time and costs incurred up to that point.
11. Liability and Limitations
11.1 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other matter that cannot be excluded under applicable law.
11.2 Subject to the above, the Companys total liability to the Client arising out of or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the total fees paid or payable by the Client for the Services giving rise to the claim.
11.3 The Company will not be liable for any indirect, consequential, or special losses, or for loss of profit, revenue, or opportunity, arising out of or in connection with the Services or the Agreement.
11.4 The Company will take reasonable care to avoid damage to property while providing the Services. However, the Client must inform the Company of any particularly fragile, valuable, or hidden items such as buried pipes, cables, irrigation systems, or fixtures. The Company will not be liable for damage to items that were not reasonably apparent or disclosed in advance.
11.5 The Client is responsible for the condition and suitability of their own equipment and for any instructions they give the Company where these override the Companys recommendations.
12. Insurance
The Company maintains insurance cover appropriate to the nature of its gardening operations. Details of insurance cover can be provided to the Client upon reasonable request.
13. Privacy and Data Protection
13.1 The Company may collect and process personal information about the Client for the purposes of managing bookings, providing Services, processing payments, and administering the relationship with the Client.
13.2 The Company will take reasonable steps to keep personal data secure and to comply with applicable data protection laws. Personal data will not be sold to third parties.
13.3 By using the Services, the Client consents to the use of their personal information for the purposes described above. The Client may contact the Company to request access to or correction of their personal data, subject to legal rights and obligations.
14. Changes to Terms and Conditions
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will be effective from the date they are published or otherwise communicated to the Client.
14.2 The Terms and Conditions in force at the time of the booking will apply to that specific provision of Services, unless a change is required by law or agreed otherwise with the Client.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the law of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy.
16.3 The Agreement is between the Client and the Company. No other person shall have any rights to enforce any of its terms.
16.4 The Client may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for the continuation or restructuring of its business.
By confirming a booking or allowing work to commence, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions of Gardeners Ilford.
